Giant Otter is an AI-driven conversational intelligence platform that specializes in optimizing customer support through scalable, data-driven bot training. The company serves businesses that require efficient and effective customer interaction solutions, particularly those in e-commerce, tech support, and service industries. Operating in the AI and machine learning market, Giant Otter leverages existing customer support data to train bots that can understand and respond to a wide range of customer intents and queries. The business model revolves around providing a subscription-based service where clients can deploy and refine their bots using Giant Otter's proprietary tools and APIs. Revenue is generated through subscription fees and additional services such as data import and bot optimization.

Keywords: AI, conversational intelligence, customer support, bot training, data-driven, machine learning, e-commerce, tech support, scalable solutions, APIs.