Tactful.ai is a technology company specializing in AI-driven customer interaction solutions. The company operates in the customer service and engagement market, offering a comprehensive platform that automates routine inquiries and enhances customer interactions through AI chatbots. Tactful.ai serves a diverse range of clients, including businesses that require efficient customer service solutions across various communication channels such as Facebook Messenger, WhatsApp, and voice calls. The business model is primarily subscription-based, where clients pay for access to the platform and its features. Revenue is generated through these subscriptions, as well as potential add-ons and premium features. The platform's core functionalities include automating FAQs, managing customer comments, and providing real-time feedback to improve customer satisfaction. Additionally, Tactful.ai offers tools for profile administration, user management, and AI analytics to provide insightful performance reports. The seamless transition between AI chatbots and human agents ensures consistent and personalized customer experiences, ultimately boosting productivity and customer satisfaction.

Keywords: AI chatbots, customer engagement, automation, multi-channel support, real-time feedback, productivity, subscription-based, customer satisfaction, user management, AI analytics.